FAQ
8mbets bd FAQ — Bonus, Withdrawal and Account
How bonus wagering works, how long it takes to withdraw to bKash or Nagad, when KYC verification is needed, or the rules for logging in from a new device — all these questions are answered in detail on this page. Whether you are about to start playing at 8mbets bd or already playing, let this FAQ page be your first stop for any question.
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What you will find on this FAQ page
If your question is not here, log in on the 8mbets bd Login page and ask us directly via live chat, or see the support section below. You can also read the Responsible Gaming page for more information.
Bonus Terms and Conditions
From the welcome bonus to wagering completion rules — the most frequently asked questions about bonuses are answered here. You can also find details about the 8mbets bd VIP Program.
After opening an account with 8mbets bd for the first time, the welcome bonus is added automatically when you deposit a minimum of ৳200. It is a 100% bonus up to ৳5,000. So if you deposit ৳1,000, you get another ৳1,000 as a bonus and your total balance becomes ৳2,000. It is a good idea to read the terms and conditions before claiming the bonus.
The wagering requirement is the total amount you must bet using bonus funds before you can withdraw your winnings. For the 8mbets bd welcome bonus, the wagering requirement is 25 times the bonus amount. Example: on a ৳1,000 deposit you receive a ৳1,000 bonus, and you must place ৳1,000 × 25 = ৳25,000 in bets. Each bet placed counts toward this total.
Slot games generally count in full toward the wagering requirement. Live casino games such as baccarat or roulette may count only partially. Cricket and other sports betting have their own specific rules. To confirm how any particular game counts, ask the 8mbets bd live chat support. The contribution can differ depending on the type of game.
Yes, you can cancel an active bonus at 8mbets bd. However, cancelling a bonus means any winnings earned from that bonus will also be forfeited. Only your original deposited amount will remain. If you want to play with only your own funds without a bonus, contact live chat and request a bonus cancellation.
The weekly 8mbets bd recharge festival bonus can be claimed once per week on any deposit. It is 20% of the deposit amount, up to ৳5,000, with a minimum deposit of ৳200. Example: depositing ৳2,000 gives you a ৳400 bonus, and you must complete ৳400 × 20 = ৳8,000 in wagering. This bonus can only be claimed once per week.
Yes. The 8mbets bd slots bonus can be claimed once per day when you deposit into the slots section — it is a 50% bonus up to ৳8,000 with 25× wagering. The weekend cricket special offer is available Friday, Saturday, and Sunday when you deposit into the cricket section — it is a 30% bonus up to ৳6,000 with 18× wagering and a minimum deposit of ৳200.
How to Withdraw
Answers to questions about the withdrawal process, timeframes, and mobile banking.
The minimum withdrawal amount at 8mbets bd is ৳800 for all methods. Withdrawal requests below this amount cannot be made. The minimum deposit amount is ৳200. You can withdraw to any of these four mobile banking services: bKash, Nagad, Rocket, and Upay.
At 8mbets bd, withdrawals are generally completed within 10 to 45 minutes. Whether you request a withdrawal to bKash, Nagad, Rocket, or Upay, the aim is to deliver the funds within this timeframe. Occasionally the verification process may cause a slight delay.
Yes. The 8mbets bd withdrawal service runs 24 hours a day, seven days a week — at night, early morning, or on holidays. You can withdraw even on public holidays or during BPL match nights. Processing is completed within 10–45 minutes at most, though it may take a little longer during busy periods.
To withdraw winnings earned from a bonus, you must first fully complete the wagering requirement. For the welcome bonus, withdrawal is possible only after wagering 25 times the bonus amount. Example: for a ৳5,000 bonus, winnings cannot be withdrawn until ৳5,000 × 25 = ৳1,25,000 in bets has been completed.
Whether a pending withdrawal request can be cancelled depends on how far along it has progressed. If the request is still in a pending state, you can try to cancel it by contacting live chat. However, once processing has begun it generally cannot be cancelled. It is best to act quickly.
Rocket is Dutch-Bangla Bank's mobile wallet service. The same general conditions apply to Rocket withdrawals at 8mbets bd — a minimum of ৳800 and processing normally completed within 10–45 minutes. There are no separate special conditions. To be sure, check with live chat.
Identity Verification (KYC)
Why KYC verification is needed, what documents are required, and how secure your personal information is — these questions are answered below. You can also read the Privacy Policy page for more details.
Identity verification is carried out primarily to protect your account. It confirms that the account is being operated by the correct person and that payments are reaching the right owner. 8mbets bd's SSL-secured system keeps user information private. Once KYC is completed, it is not required again.
8mbets bd may request KYC verification before a first large withdrawal or if unusual activity is detected on an account. In some cases you can complete verification right after registration, which speeds up the withdrawal process later. Completing verification in advance reduces the chance of delays when withdrawing funds.
A National Identity Card (NID), passport, or driving licence is generally accepted as proof of identity. A recent utility bill or bank statement may be requested as proof of address. 8mbets bd will let you know exactly which document is needed — if you are unsure, ask via live chat.
Yes. All personal information and documents submitted to 8mbets bd are protected through SSL encryption. Information is not shared with third parties. Full details of how information is collected and stored are available in the site's privacy policy. For any security questions, contact the support team.
If verification is rejected, a notification is usually sent explaining the reason — for example, documents are unclear, expired, or the information does not match. You can resubmit the correct documents accordingly. If the issue is not resolved, contact the 8mbets bd support team directly via live chat or email and they will guide you through the next steps.
Account Questions
Frequently asked questions about login, password recovery, and the rules around multiple accounts. See the Terms and Conditions page for full details on the rules.
No. Under 8mbets bd's rules, only one account is permitted per person. Attempting to open multiple profiles using the same name, mobile number, or payment account may result in all accounts being temporarily or permanently closed and bonuses being cancelled. All benefits are available within a single account.
Yes, you can log in from a new device. However, 8mbets bd may ask for an OTP or additional verification when you log in from an unfamiliar device — this is for the security of your account. You can log in via the mobile app on both Android and iOS. The first login after changing devices may take slightly longer.
Click the "Forgot password?" option on the login page and password recovery instructions will be sent to your registered mobile number or email. After verifying the OTP, you can set a new password. If you encounter any problems with this process, contact 8mbets bd live chat support and they will assist you promptly.
Passwords are generally required to be at least 8 characters long, and a mix of uppercase letters, lowercase letters, and numbers makes for a strong password. A username cannot normally be changed once set, so choose carefully at the time of registration. You will find the correct guidance on the 8mbets bd site during registration.
8mbets bd may temporarily lock an account due to repeated incorrect password attempts or unusual activity. In that case, contact the support team via live chat or email and your account will be reactivated once your identity is verified. For self-exclusion or taking a break, see the Responsible Gaming page.
Changing a registered mobile number or email requires identity verification. This is a security measure to prevent anyone from changing your details without your knowledge. To request a change, contact 8mbets bd live chat and submit the required identity documents.
More questions? The support team is always ready
If you cannot find the answer to your question on this FAQ page, contact the 8mbets bd support team directly. Support is available in both Bengali and English, at any time of day or night.