8mbets bd Privacy Policy
This page gives a full account of the policies 8mbets bd follows when collecting, storing and using your personal information. Your privacy is an important responsibility to us.
This Privacy Policy applies to all services and activities of the 8mbets bd platform. When you use our website, create an account, or complete a transaction, you voluntarily provide us with certain information. This policy explains how that information is used, with whom it may be shared, and what rights you can exercise.
This policy should be read together with our Terms and Conditions, as both documents together form the complete picture of the legal relationship between us and you. By continuing to use the platform, you are considered to have agreed to the terms of this Privacy Policy.
This policy applies to users in Bangladesh and is consistent with data protection principles observed in Bangladesh. We do not knowingly collect information from anyone under the age of 21.
1 What Information We Collect
1.1 Registration and Account Information
We collect the information you provide when creating an account. This includes:
- Full name and date of birth
- Mobile number and email address
- National ID number or other identity document details (for identity verification)
- Username and password (stored in encrypted form)
1.2 Transaction Information
During deposits and withdrawals, the relevant mobile banking account number (bKash, Nagad, Rocket, Upay) and the amount and time of the transaction are recorded. We do not store any direct card or bank account details.
1.3 Device and Technical Information
Your browser, device type, operating system, IP address and session duration are logged automatically. This information is used to maintain security and prevent fraud.
1.4 Cookies and Tracking
We use cookies — both session cookies (deleted when the browser is closed) and persistent cookies (retained for a set period). Cookies are used to remember your preferred language and settings and to improve site functionality. You have the option to disable cookies in your browser settings, though doing so may mean some features of the site do not work correctly.
2 Purpose of Data Use
8mbets bd uses your information for the following purposes:
| Purpose | Type of Data |
|---|---|
| Account creation and identity verification | Name, date of birth, identity document |
| Processing deposits and withdrawals | Mobile banking number, transaction details |
| Providing customer support (live chat and email) | Name, email, mobile number |
| Preventing fraud and unauthorised access | IP address, device information, log data |
| Sending bonus and promotional offers | Email, mobile number |
| Age verification (confirming 21+) | Date of birth, identity document |
| Improving site functionality and experience | Browsing behaviour, cookie data |
Your information will not be used for any purpose outside the list above — unless you have given explicit consent.
3 Data Storage and Security
3.1 Retention Period
All your information is stored for as long as your account is active. After an account is closed or deleted, information required to meet legal and regulatory obligations may be retained by us for a specified period.
3.2 Technical Security
To keep your information secure, 8mbets bd uses the following measures:
- SSL (Secure Socket Layer) encryption — on all data transfers
- Password hashing — passwords are never stored in plain text
- Firewall and access controls — to prevent unauthorised access
- Regular security reviews and updates
- Restricted staff access — only authorised staff can access personal information
3.3 Your Responsibilities
It is entirely your responsibility to keep your account password and login details confidential. If you notice any suspicious activity, contact our support team immediately.
4 Sharing Information with Third Parties
8mbets bd does not sell or rent your personal information. Information may be shared with third parties only in the following limited circumstances:
4.1 Payment Processors
When processing transactions through bKash, Nagad, Rocket and Upay, the necessary information is sent to the relevant mobile banking provider. This information is used solely to complete the transaction and their own privacy policies apply.
4.2 Game Software Providers
Software from game developers including Pragmatic Play, PG Soft, JILI, Evolution and Spribe is integrated into our platform. Technical session data may pass to their servers while a game is running, but no personally identifying information is sent.
4.3 Legal Obligations
Information may need to be disclosed under a lawful order from authorities in accordance with the laws of Bangladesh. In such cases we will provide only the minimum necessary information and will endeavour to notify you wherever the law permits.
4.4 Business Transfers
In the event of a future business merger or acquisition, your information may be transferred to the new owner. The coverage of this Privacy Policy will continue to apply in such cases and you will be notified in advance.
5 International Data Transfers
Our servers and some technical infrastructure may be located outside Bangladesh. Where your information is transferred in this way, we ensure that appropriate safeguards are in place in the relevant country or at the processing organisation.
Such transfers occur only for the technical requirements of service delivery, not for commercial purposes. The privacy of your information is maintained beyond international borders.
6 Your Rights
As a user of the 8mbets bd platform, you have the following rights:
6.1 Right to Access
You may request to know what information we hold about you. We will provide it within a reasonable time.
6.2 Right to Correction
If any of your information is incorrect, you may request that it be corrected. Some information can be changed directly in account settings; for others, please contact support.
6.3 Right to Deletion
After closing your account, you may request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations.
6.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or SMS messages, you may opt out at any time — each message includes this option, or you can let us know via support.
6.5 Right to Lodge a Complaint
If you have any concerns about how your information is used, contact us directly. For more details, you can visit our About Us page, which contains information about the organisation and contact details.
7 Protection of Minors
8mbets bd strictly does not collect information from anyone under the age of 21 and does not permit minors to use the platform. Age is verified at registration and additional documents may be requested in cases of doubt.
If it becomes known that a minor's information has entered our system, it will be deleted immediately and the associated account will be suspended. To learn more about responsible play, read our Responsible Gaming page.
8 Notice Regarding Third-Party Websites
Our platform may sometimes contain third-party content or references. These external sites have their own privacy policies over which 8mbets bd has no control. It is therefore recommended that you read the privacy policy of any other site before visiting it.
9 Policy Changes
8mbets bd reserves the right to update this Privacy Policy at any time. If significant changes are made, you will be informed via your registered email or a notice on the site. The date of the change is shown at the top of this page as "Last Updated".
Continuing to use the platform after any changes will be considered as your acceptance of the new policy. The latest version will always be available on this page.
For general questions about the policy or site use, you can visit our FAQ section, where answers to common questions are compiled in one place.
10 Contact Us
If you have any questions, concerns or requests about this Privacy Policy, contact our support team directly. Our team is available seven days a week, 24 hours a day, in both Bengali and English.